We know how frustrating it can be to have your account restricted — especially if you feel you’ve done nothing wrong. At easyBitcoin.app, account restrictions or closures are never taken lightly. When we take an action like this, it's always with good reason and often required by law or regulation.
Why we restrict or close accounts
easyBitcoin.app is a regulated platform. That means we're required to follow strict rules to keep your account safe and to prevent misuse of the platform.
As part of our legal obligations, we may:
- Temporarily restrict access to review suspicious activity
- Request additional information from you to verify identity or account activity
- Close accounts if required by law, if our terms are violated, or if we do not receive the information we need to keep your account active
Please understand we may not always be able to share the full details behind our decision due to regulatory or legal restrictions.
Our job is to protect you — and the platform
Crypto is fast and global — and that makes it a target for fraud and abuse. To protect you, your funds, and our platform, we use advanced monitoring tools to detect unusual or high-risk activity.
That’s why we may ask for:
- Identity verification
- Additional documents
- Clarification on specific transactions
These checks help keep the platform safe and compliant.
What happens if my account is restricted?
- We’ll notify you.
- In most cases, we’ll ask you to provide some additional info.
- Once the review is complete, access is quickly restored.
When accounts are closed
If we close your account, we’ll do our best to let you know why — though sometimes we may not be allowed to share full details. We’ll work with you to return any remaining funds.
How to avoid issues
- Keep your information up to date.
- Respond promptly to any requests from our team.
- Follow our Terms of Use and acceptable use policy.